About

With 150 years+ of experience between us, HEDSS success lies in our approach and how we value staff. If they’re happy, so are our participants.

The HEDSS story

Every individual has a story to tell – and so does every NDIS service provider. It’s what makes us all unique.

HEDSS was set up in 2020. Having managed in the social sector for decades, it seemed that privatisation made the industry more about the funding that came with participants and less about an individual’s needs. So, encouraged by clients and families, HEDSS began.

We’re a registered
NDIS disability services provider supporting the Hunter Region, including Maitland, Newcastle and the Hunter Valley.

Gavin Dimery

Director | CEO

0493 223 194

gavin.dimery@hedss.com.au

“I enjoy trying to get the best out of people.”

Gavin has worked in the disability industry for over 25 years, 20 in management. He enjoys delivering services to people with disabilities, building relationships and helping staff develop their skills. He always takes the time to listen and explain things clearly, and brings knowledge, experience and humour to his work.

Gavin is: Loyal, passionate, talkative, distracted, interested

Interests: Sport, AFL, frisbee, running, bush walks, swimming and reading

Favourite quote: “The definition of stupidity is to continue to do the same thing and expect different results.”

Cu the Kelpie

Therapy dog

“I love pats and hanging out with participants.”

Still a puppy, Lewie is at the beginning of his therapy dog training. He goes to work with his mum, Kirston, every day and spends a lot of time napping and supervising staff at our SIL home. His favourite treats are Chunkies, his favourite toy is his Kong Knot Teddy, and his best trick is making food disappear very quickly! He’s a good boy.

Cu is: Sweet & Calm

Interests: Likes pats and waiting under the table in case you drop a crumb or two

Favourite quote: “Woof!”

Our mission

We provide safe, reliable, and flexible support services to NDIS participants so they can live their best independent lives. We do this by providing our staff with a positive, supportive work environment where they’re highly trained and well paid. When our people are happy and rewarded, our clients flourish.

Our vision

To increase the availability of quality, person-centred NDIS support services and supported independent living in the Maitland and Newcastle area.

Establish an industry not for profit
More supported independent living properties
Offer respite/supported holiday care in fully accessible properties
Set up a day centre with practical support facilities and a coffee club
Build a digital disability support community

Our values

What we stand for and believe in as an organisation

Make it happen

Whatever supports people want and need, we do our best to deliver them.

Build trust

We’re transparent, never overpromise, and know our role. People can rely on us.

Be inclusive

We treat people equally and fairly and celebrate everyone’s life and abilities.

Bring enthusiasm

We approach our work with positivity, humour and eagerness, building rapport.

Set boundaries

While we’re flexible, we set clear boundaries to ensure safety and best practice.

Deliver better

We care about our work, clients and staff. We train, pay well and push for industry change.

Join our family

Are you a support worker that loves helping and supporting people? Are you looking for a new opportunity?

See latest vacancies