FAQs

The National Disability Insurance Scheme, or the NDIS, provides funding to eligible people with a significant or permanent disability.

This funding is to help them gain more time with family and friends, enjoy greater independence, access to new skills, jobs or volunteering in their community and a better quality of life. It also connects people to services in their community.

The funding can be used by those eligible to pay for disability services in their community through NDIS providers like us.

The National Disability Insurance Agency (NDIA) is an independent statutory agency. This means it was set up by the government to provide advice. Its role is to implement the National Disability Insurance Scheme (NDIS).

While NDIS and NDIA are similar acronyms, they are different things. The NDIS is the scheme that supports people with a disability, their families and carers. The NDIA, on the other hand, is the government organisation that implements and manages NDIS.

To work out if you’re eligible for the NDIS, you must meet several criteria. This includes being between the ages of 7 and 65, living in Australia and having a disability caused by a permanent impairment. Visit the NDIS website for the full eligibility checklist.

If you meet, and continue to meet, the NDIS eligibility criteria, you get lifelong support based on an NDIS plan (your ‘plan’).

This plan outlines your goals, needs, and short and long-term aspirations. The funding you receive from the NDIS is intended to help you live a more fulfilling and independent life and achieve the short and long-term goals set out in your initial NDIS planning meeting.

The NDIS will pay for anything related to your diagnosed disability as long as it’s deemed reasonable and necessary.

The NDIS funds a range of supports and services. This includes education, employment, social participation, independence, living arrangements and health and wellbeing.

To be considered reasonable and necessary, a support or service must:

• Be related to a participant’s disability
• Not include day-to-day living costs unrelated to your disability support needs, such as groceries
• Represent value for money
• Be likely to be effective and work for the participant
• Take into account the support given to you by other government services, your family, carers, networks and the community

The types of supports and services not covered by the NDIS include day-to-day costs that everyone incurs. Think groceries, your phone bill or a gym membership.

If you have a Coordinator of Supports (COS), they’ll work with you to find the right supports to achieve your goals that also fit your budget. We’re always happy to have a chat about how we may be able to help.

We’re a registered NDIS provider and are able to provide supports in the following support categories:

0107 Assist-Personal Activities
0108 Assist-Travel/Transport
0115 Daily Tasks/Shared Living
0117 Development-Life Skills
0120 Household Tasks
0125 Participate in Community
0136 Group/Centre Activities

We offer the following:

0107 Assist-Personal Activities
0108 Assist-Travel/Transport
0115 Daily Tasks/Shared Living
0117 Development-Life Skills
0120 Household Tasks
0125 Participate in Community
0136 Group/Centre Activities

But the services include:

• SIL, ILO, STA, MTA
• Cleaning, Lawns and Maintenance
• Assistance with Self Care Activities
• Accessing the Community 1:1 or in a Group Setting
• Group/Day Centre Activities
• Skill Building
• Transport

HEDSS charges are in line with the NDIS Price Guide. We charge these amounts so that we can provide you with highly-trained, well-paid staff.

We charge 97c/km, but this may increase if the vehicle has been modified to become a disability vehicle.

A service agreement outlines what you can expect from our service as a service provider. It outlines each party’s role and responsibilities and how much the supports will cost in your plan. It protects both you and the service provider.

Absolutely! When we get your referral paperwork, we choose staff with similar interests as you. You can meet them and let us know if they’re a good fit. If not, we work with you to find the right person.

We’ll provide you with staff for whatever assistance you need. We don’t pay for activities or meals during your supports.

There’s a referral form that can be filled in by you, a carer or COS. Once received, we’ll review it and get in touch. If we’re able to help, we will organise a meet and greet so we can get to know you a bit better and match you with our staff.

We aim to get back to people within 48 hours, Monday to Friday. If your referral goes in over the weekend, it may be Monday or Tuesday before you hear from us.

Our staff go through an induction period that includes a lot of both face-to-face and online training. Most staff are or have been working towards formal qualifications. If specific training is needed for them to support you, we deliver it.

Yes, absolutely. Chat with us or get your Coordinator of Supports (COS) to get in touch.

Please let us know directly or through a carer or your COS. If we don’t know there’s a problem, we can’t work with you to fix it. Our feedback and complaints information is all on our website and provided with your onboarding package.

Body: You can submit feedback or complaints via email, phone or during a sit-down meeting. If you prefer to keep your complaint anonymous, it can be done through Disability Advocacy NSW.